PRIVACY AND POLICY

Privacy Policy – Sude

PRIVACY AND POLICY

Welcome to the Sude website. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your data.

This Privacy Policy outlines how we collect, use, store, and (in certain conditions) disclose your personal information. It also details the steps we take to protect your data and your rights concerning your information.

By accessing this Site, you agree to the practices described in this policy.

We are committed to using your personal data in accordance with applicable laws, and only in ways that are necessary and relevant for your transactions with us.


Information Collection

You can browse the Sude website without providing any personal information. You remain anonymous unless you log into your account.

We may collect information when:

  • You place an order
  • Register an account
  • Subscribe to newsletters or contact us

The types of personal data we may collect include:

  • Name, title, gender, date of birth
  • Email address, phone number, mobile number
  • Billing and delivery address
  • Payment details (handled securely)
  • Other information necessary to complete your transactions

Use of Information

We use the collected data for the following purposes:

  • Process and fulfill your orders
  • Communicate with you regarding your account or transactions
  • Improve our website layout and user experience
  • Prevent fraud and enhance security
  • Send you service updates and marketing emails (with your consent)
  • Handle claims, returns, or warranty services
  • Analyze user demographics and website usage (anonymous)

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.


Sharing of Information

We may share your name and delivery address with third-party logistics providers (e.g., courier companies) to deliver your order.

Your payment details are processed securely through our payment partner. We do not store full card details.

We may also disclose data if required by law, or to protect our rights and safety or those of others.

Account Information

You may view and manage your orders, saved addresses, and other account information by logging into your account. You are responsible for maintaining the confidentiality of your login credentials.

Sude is not liable for any misuse of your account due to your failure to keep this information secure.

Market Research & Surveys

We may invite you to participate in optional surveys or opinion polls. Your responses will be anonymized and used for internal analysis only. We will not share your answers with third parties without your consent.


Promotions & Communication

You may occasionally receive information from us or our business partners about:

  • New products or services
  • Offers and promotions
  • Newsletters and updates

If you prefer not to receive these communications, you can unsubscribe at any time.

We will stop sending marketing emails within 7 business days after receiving your request.

Data Anonymization

We may anonymize user data for analytical purposes. This data may be used to study general trends, traffic, or usage patterns, and may be shared with third parties in a form that does not identify any individual.


Security Measures

We use advanced technical and security protocols to protect your data, including:

  • Secure servers
  • Firewalls
  • SSL (Secure Socket Layer) encryption
  • Strict access controls

While we strive for 100% security, no system is entirely immune. We recommend not sending full credit or debit card information via email or chat.

We may request proof of identity before releasing account or order-related information.


Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Ask us to stop using your data for direct marketing

To exercise your rights or raise any concerns, please contact our support team.

تواصل مع سودي"😊